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Absolutely the best customer service around. You want the best, Northern Tool is the best.
by bshirle, May 16, 2008
Northern Tool, has a host of tools and equipment that is absolutely the best in price and in structure. Regardless of what type of tool or machinery you are looking for, I am almost certain that you will find it at Northern Tool. If you don't have time
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Good Not Perfect
by rottresq, April 22, 2008
If you shop tool catalogs frequently and do your research you will find that Northern has a very large and varied supply. They seem to cater to large workshop/rancher/farmer types as compared to average homeowners. Their prices are hard to beat but not
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Disgusting
by mobi524, June 26, 2007
Do not place an overseas order with Northern Tools. I ordered and paid for a chainsaw to be sent to Australia. About four weeks later I get an email saying they had received my returned order and had refunded my money. Well I did not return the order - and the money refunded was minus the shipping cost. I have sent numerous emails and they have not bothered to reply.
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I believe that Husqvarna have a policy that their items are not to be shipped from the US - if this is the case why was my order taken in the first place and why the rubbish about me returning the order.
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"As always your complete satisfaction is our top priority" This is the quote published on Northern Tools web page - Do not believe it.
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I did finally receive a reply from the company - saying they had no idea why the saw was returned.On the 10 July I was promised a refund of my shipping cost -today is the 2 August and I am still waiting. Do not believe anything that this company says.
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Northern Tool Online Store - Let Me Get My List...
by AliventiAsylum, June 23, 2007
There are catalogs galore floating around my house. Most of them, I have now idea how they got there. One that caught my eye was from Northern Tool. Our project over the winter was finishing off the basement, and there were a few things in
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CRIMINAL
by oldmack, December 29, 2006
I bought a go cart for my son for Christmas. Tried to use it only to find; the key was the wrong one, the tool kit was missing, the little nubs on the tires were worn off, the underside was all scraped up. In other words, it was used. I was not told this and paid ticket price. After two rounds with the manager, who REFUSED to give me a phone contact to corporate, and about and two hours trying to contact ANYONE in a position of authority over the phone , he told me $300.00 off was the best they would do. They ruined Christmas for my son, and passed off a used item ( $2100.00 ) as new, and we could not even use it. No remorse whatsoever. Good luck to you if you shop at Northern tool & equip.
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Worst Ever On-Line Experience
by wildlandr, September 1, 2006
Horrible shipping, even worse customer service. Beware of small/fine print that states they are not responsible for the product under any condition. They blantly lied and never returned calls. Buyers Beware!! NOT RECOMMENDED!! If you've been burned by them, call your credit card company asap, call attorney general also.
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DECENT VALUE
by tishman, September 1, 2006
Have bought many products over the years and for the price one gets good value. Not the best of prices though. As always one has to know the price of an item.
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Service was ok not great
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Excellent, order always correct, and received in excellent condition and in a timely manner.
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Northern Tool has an easy to use online store as well as quality products!
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Shopped for the same wheels several years ago--was easy this time because the SKU was still on the wheel we were replacing.
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it was easy to order the parts i needed and it arrived when expected
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We love to shop through Northern Tools online. They have some unique tools and supplies that can't normally be found at other retailers.
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I SHOPPED USING THE INTERNET AND FOUND IT EASY TO MANEUVER AND GET THE ORDER THROUGH. NO PROBLEMS WERE ENCOUNTERED AND I WOULD RECOMMEND TO ANYONE TO SHOP THIS WAY.
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I have always received quick service from Northern Tool. They have a very good selection at very good prices. They deliver as promised and the quality of products has always been very good.
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Very pleased with product, little high on price because of unique item.
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No real contact; but no problems, either.
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Very easy over the internet!!!
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Excellent company.
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Sales rep was knowledgable. Shipping seemed slow.
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good
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