by lhwohl, April 2, 2008

The first purchase I made at ebags came with a defective zipper and their friendly outsourced customer service rep in the Philippines quickly dealt with the problem and helped me reorder a second bag. This bag was also defective, with the logo panel sewn upside down. Now this is not ebag's fault, obviously, but here's where the outsourcing of customer service breaks down. It's difficult to talk to anyone with any real tie to the company, and therefore, you're given these pat answers to your questions and requests and they just repeat the same lame stuff over and over. And with no real warehouse -- they ship directly from the manufacturer -- there's basically no quality control. I finally did speak to a "manager" who said that he was going to work with their "liaison" at the manufacturer and ensure that I didn't get yet another defective bag, but I guess I'll see about that. I realize that I'm getting a lower price in exchange for this lack of real hands-on customer service, but it would certainly be nice if you could talk to a real person when things go bad.

 I would not shop here again

by octopus45378, January 6, 2008

I believe e-bags online store has a tremendous selection of bags and I appreciate the fact that there are always detailed descriptions of the merchandise, particularly the size. Photographs also show clearly what the items look like by themselves and on     Read full review...

 I would shop here again

by darkside9923, December 20, 2007

I was looking for a camera bag for Christmas and after finding what I was looking for on Ebags I decided to order. The price was higher on Ebags then a competing website and ebags supposedly has a 110% Price match. I called to do the price match and I     Read full review...

 I would not shop here again

by scanmike, December 8, 2007

I ordered two items from this website on two different occasions)and after a considerable time (2 weeks)they informed me that the item was sold out. Needless to say I was upset because the luggage was a Christmas present. I called and complained that it was bad business to neglect to inform someone for 2 weeks that the item ordered was unavailable. They told me I would get a 25percent discount and free shipping. What they failed to tell me was that it was off the original price, not the price listed on the website. So in actuality, all I got was free shipping and more hours of searching for another item to replace the one I really wanted. Due to time constraints I settled for something. I still am wondering if it will ever come! Also, they have different prices at different times, for different people. My daughter and I were online at the same time trying to figure out which luggage piece to re-purchase and her site showed a 10 percent sale, while mine displayed 20 percent. What's that about? Not too happy with this site. It's certainly not Zappos.com, which has excellent service and delivery.

 I would not shop here again

by pippadaisy, November 16, 2007

Don't ask me how, but my daughter burns through at LEAST one school bag a year. This year, I was bound and determined to get her (and her younger brother heading to kindergarten) bags that would make it at LEAST until June, and hopefully, beyond. A quick     Read full review...

 I would shop here again

by trixie27, November 3, 2007

I use eBags A LOT! I've bought several bags, luggage, and packing and travel accessories through eBags many times. Selection: They have a great selection. Some of the lines they carry are not available anywhere in my area. They have a great     Read full review...

 I would shop here again

by ctan, October 26, 2007

Horrible experience! <br> Do not buy anything from this place. I placed an order. Email confirmation was sent to me. But no tracking number after several days. I called two times to inquire. I was told no worries, even with no tracking numbers, items will be delivered on time. On the day of delivery, an email sent to me said it was out of stock. Because they offered a discount, I reordered any similar item. Now, a week later, still no tracking number. I have called customer service daily for 3 days now. They are not stationed in US. They all very heavy and difficult accent and do not know how to do business in US. They keep on giving me the run around and lie straight out about the order already have been shipped. I still don't have the item. Will never order from them again.

 I would not shop here again

by abc22_2001, October 18, 2007

The only place I will go to shop for bags. By far the best price I could find for a rolling computer tote - their popular Olympia - which is well worth the price. Good service and delivery. But so many different coupons/sales prices simultaneously will lead many buyers to work very hard to find the best of the simultaneous "deals".

 I would shop here again

by victormk, September 16, 2007

Over the Labor Day weekend Ebags ran an add for an additional 20% off. When I went to finalize my order for a leather bag I saw that the previously promoted free shipping was now $13.50, negating the "Special Sale" price. Ebags often engages in this bait and switch advertising. Be careful.

 I would not shop here again

by allimarie, September 15, 2007

In August, I placed an order online with eBags for 4 Jansport Super Break backpacks. I received a shipping notification along with a tracking number. All four backpacks had the same tracking number, so I assumed they were being shipped together. When     Read full review...

 I would not shop here again

by whargoul7, August 30, 2007

I recently purchased a Gregory Whitney backpack from ebags.com using Google Checkout. The website offered the manufacturer’s sizing information, the price was outstanding, the transaction went smooth, and shipping was extremely fast. However this is     Read full review...

 I would not shop here again

by kmcx8, August 22, 2007

eBags.com provides a very broad selection. Information is well-laid out, the graphics are good. It offers a sidebar of comparable items you might wish to consider. In addition to a fairly comprehensive description of most products, it also includes reviews from users. <br> <br> I wanted one bag, and ordered three. The problem with shopping online is there is no touch, taste, smell, feel. Two bags arrived within several days, the third was on back order. I picked the bag I wanted, and returned the other. I e-mailed them to let them know that I did not want the third bag. Well, it arrived via UPS several days later. I simply didn't accept the shipment, and let eBags.com know about it. <br> <br> I am writing them now, as it appears I was reimbursed for only one of the two bags that I returned. I am expecting a prompt response.

 I would shop here again

by mirenner, August 13, 2007

Terrible (and quite frankly I'm not that picky). Will never shop here again. I ordered two backpacks for my high school students. The promised date on the email confirmation was 8/9/2007. No confirmation email at that point, so I called customer service     Read full review...

 I would not shop here again

by kls121, August 7, 2007

I LOVE eBAGS!!!! I have purchased so many handbags from them and I keep going back. They have sales most of the time, with free shipping. If you do not like an item, they have free returns!! How great is that?! Plus, as if that weren't enough, they have a 110% price guarantee. And they are good for it!! They have a huge selection from diaper bags to handbags to luggage to backpacks. Almost anything you want, they are likely to have. They also have eBags rewards. For every $ you spend, you get points to use on a future purchase. I love any place that pays me for shopping there. Their customer service is top notch. They are always willing to answer your questions. Check them out!

 I would shop here again

by supahshelby, August 2, 2007

this is a good place to get a backpack, the only thing i had a problem with is when i went to order the color, in my shopping cart it said it was another color, but when they shipped it i got the color i wanted, i just think that is something ebags should work on.

 I would shop here again

by random-2001, August 1, 2007

I was shopping for an ipod case and I found the experience pleasant. It was easy to navigate through the different product categories and find the item I needed. The item was also very cheap compared to competitors. The real problem came when I found out that it was the wrong model and tried to return the item. The customer service was the worst I have ever dealt with and I still haven't been able to get eBags to authorize my return. The representatives outright lied to me and refused to give any straight answers regarding my return and I ended up just getting frustrated and hanging up. If you want to purchase something from eBags, all sales are final. I would not recommend the site simply because I think that good customer service is vital to any site. Other then the poor customer service eBags is an excellent vendor for bags of all shapes and sizes.

 I would not shop here again

by sacmacuser, July 30, 2007

I have bought 8 different luggage items from eBags.com over the last 14 months and the service has been very good. The one time they made a mistake (which was in my favor) they handled it smoothly. The mistake was sending me two Dakon backpacks, when I     Read full review...

 I would shop here again

by golf_hawaii, June 8, 2007

I shop online on a regular basis and have had pretty good luck in the past. I always look for sites who have good customer service ratings and a liberal return policy (just in case). This is the first time I have bought any sort of luggage or travel     Read full review...

 I would not shop here again

by yasij, April 25, 2007

Back in December I purchased a discounted piece of luggage from eBags. Over the course of 4 months, this item just fell apart. Normally I expect some wear and tear on luggage, but this was exceedingly bad. I left a review on eBags for this item,     Read full review...

 I would shop here again

by embm, April 2, 2007

HORRIBLE, HORRIBLE, HORRIBLE. I ordered a fairly expensive bag from eBags (cost over $150.00) and paid for expedited shipping. The wrong item was shipped. I called eBags that day and requested the correct item be shipped and that a return be     Read full review...

 I would not shop here again

by hyaena, March 10, 2007

Great bags and pretty decent service. I don't like the thing where they sit on the billing until the order actually ships. They did offer me a work-around on that, though.

 I would shop here again