by flowerpot74, October 9, 2008

I ordered a bluetooth headset from Ecost in July 2008. As of October 2008 I still have not received this headset. When I ordered the headset I entered my full delivery address (which I have since confirmed) but when they shipped it out they only put a partial address so the package made it halfway to my house and then started heading back to the Ecost warehouse (which I could see through the tracking information). A month later Ecost couldn't confirm that they ever received the package back so they wouldn't refund my purchase price. Keep in mind that I NEVER GOT THE MERCHANDISE. Ecost COULD confirm that I never received the merchandise but that didn't matter to them. So four months later I am having to get my credit card company to refund my money for a product I never got. Ecost wont.

 I would not shop here again

by jd1544, September 29, 2008

I have order two items from this company. The first one was flawless and everything went well. I thought this was a good site and thought I was safe for another purchase. Now I know that you should judge a online site on purchases you have a problem     Read full review...

 I would not shop here again

by jjduke, July 23, 2008

eCost will CostU If you are one of the unfortunate customers of eCost please remember - eCost will CostU - both in time and money. You think you might save a couple bucks or even a lot of bucks, but you will end up lossing more than the initial offer     Read full review...

 I would not shop here again

by euclide, July 21, 2008

First let me say that this has been absolutely the worst EVER internet shopping experience I have ever completed! I’m saying this after having shopped exclusively online for the last 10 years or so. Now, the horror story: I ordered a Samsung     Read full review...

 I would not shop here again

by jenks7007, July 14, 2008

NEVER BUY FROM HERE! I WAS TOLD OVER THE PHONE THAT THE ITEM I WANTED TO ORDER WAS NEW, SO I WENT AHEAD AND ORDERED. I WAS SENT A REFURBISHED UNIT! I CONTACTED THE COMPANY OVER THE PHONE AND WAS TOLD THERE ARE "NO RETURNS" AND "YOU CAN'T PROVE SOMEONE TOLD YOU IT WAS NEW". I WAS ALSO NOT ALLOWED TO SPEAK TO A SUPERVISOR TO WORK IT OUT. VERY RUDE CUSTOMER SERVICE REP., Bad Business policies. This was a very frustrating and disappointing experience.

 I would not shop here again

by kelmay0100, July 3, 2008

In May, I purchased the Roadmate 300 GPS system (it was not advertised as a refurbished item etc.) for a road trip we were taking to California. When it arrived in June, It was labeled "not for resale", had no UPS or product info on the box (but an     Read full review...

 I would not shop here again

by thefalloftroy, June 13, 2008

I saw an AMAZING price for an Xbox 360 on eCOST.com and had to buy it immediately. Google gave them a good review so I said "what the heck." Now I was intentially looking for a refurbished unit in order to save money anyway but this was like a sale on     Read full review...

 I would shop here again

by techy0321, June 9, 2008

DO NOT BUY FROM!!!!!!! ITEMS SHOW ON THERE SITE THAT THEY ARE IN STOCK BUT THERE NOT! I RECEIVED A EMAIL AFTER 4 DAYS PURHASING MY ITEM.THAT IT IS NOT IN STOCK.I CALLED UP THERE CUSTOMER SERVICE IS POOR SO I ASKED TO SPEAK TO A SUPERVISOR.WHO WAS EVEN WORSE! TRIED TO GET ANOTHER ITEM AND ASKED 4 7 DIFFERENT SIMILAR ONES AND ALL WERE OUT OF STOCK BUT THERE SITE HAD THEM LISTED AS IN STOCK! <br> <br> ITS BEEN 3 WEEKS AND MY MONEY HASNT BEEN REFUNDED YET.EVEN AFTER NUMEROUS PHONE CALLS. 2MORO IM GOING TO THE BANK AND FILLING OUT A FRAUD REPORT AGAINST THEM! <br> <br>

 I would not shop here again

by manhattan212, May 29, 2008

I purchased two $30 memory cards at eCost.com on 5/21/08 using Paypal, and the next day I get an email from eCost asking me to call in and confirm the order or it will be cancelled. So I called immediately, and surprise surprise it was a call center     Read full review...

 I would not shop here again

by bmac56, May 27, 2008

Don't look for customer service with this outfit, they have none! Order was placed 5/18 and nothing as of 5/27. Tracking number reveals "No results were returned for your tracking number" everyday this number was checked. Call them twice only to be disconnected/hung up on and three emails have resulted in nothing. This is the second time this has happened, on the first one I gave them the benefit of the doubt but now I see this is the norm for this outfit. There are way too many good outfits that know how to communicate, have good prices and get the goods into your hands on a timely bases to even fool around with this outfit. NEVER again!

 I would not shop here again

by eurconfu, May 16, 2008

I place an order in March 25, 2008 for four laptops at cost $ 2800 with shipping. Order has arrived four days later. One laptop was defective and I requested return authorization and after a week received return label. I know from them that they received this laptop, however they are very unwilling to refund me my money. They dragging their feet for more then 30 days and I see from their customer service ( worst I ever have to deal with ) that they either want to keep my money or wait to infinity with the refund. They are not straight talker. They say, that their resolution department investigate this case. (Frankly I do not know what they need to do) At least four times I suppose to receive resolution about the refund, but in spite of the promise 2 to 3 days they never respond to me. I will wait another week until I will issue the charge back on my credit card. Do not deal with them.

 I would not shop here again

by badpie, April 22, 2008

So I ordered a digital camera and an SD card from ecost.com, they sent it via DHL, DHL lost my package and I had to submit all kinds of forms to DHL and to ecost. Its been about a month now and I have still not gotten my money back form ecost I have called them several times. They are well aware that my package did not make it and is not comming, that has been verified by DHL, but they want me to wait 30 days before they will refund my money. Like most forign companies they just want to keep as much money in the bank as they can so they can feed off of the interest. Not only will I never do business with ecost again, I will do anything in my power to turn other people away from wasting valuable time and money on this kind of crap. <br>

 I would not shop here again

by robbie1212, March 27, 2008

I am a first time buyer from Ecost, and to be honest,i will avoid shopping from them. They sold me a refurbished item, which they did NOT post on their site. So I am trying to return it. 3rd time I am calling them for a RMA number, their excuse it,     Read full review...

 I would not shop here again

by seattlewayne, March 17, 2008

I bought a digital camera from eCost.com about four years ago. I did this because they wouldn't charge a restock fee if the camera showed up defective. This transaction was good. A few years later I wanted to order some accessories for my cell phone. I     Read full review...

 I would not shop here again

by cpv77, March 17, 2008

The only thing consistent with eCost is a horrible experience throughout the ordering process. I purchased a 2GB SD card and it was my first and last order with eCost. Issue #1 - The order wasn't shipped out until I called them to clear up a credit     Read full review...

 I would not shop here again

by mikel_j, March 13, 2008

I will never shop at this ripoff place again: Ordered a hard drive for a laptop and was sent one for a desktop. After complaining to Customer Service (which in and of itself took much work due to their English-speaking barrier) I was told that eCost     Read full review...

 I would not shop here again

by nmdad, March 8, 2008

I ordered a printer from Ecost on a Friday from my office. On Saturday morning, they sent an email saying there was a problem with my order and I needed to call them. I say the email on Monday and replied inquiring what the problem was. The next email I received was the cancellation of my order.

 I would not shop here again

by docwa, March 6, 2008

stay far away from these guys. You will REGRET it. Trust me. I bought something from them and tried to cancel. They could not find it in their computer. I did not know what to do. Well, they sent it anyway. When I tried to return it they would not. Finally they did and took 45% for restocking costs. Unbelievable. It is not worth the frustration. Buy from amazon.com instead.

 I would not shop here again

by abecedarian, February 12, 2008

Ordered a camera memory card which eCost web site said was in stock. I also paid for expedited shipping. After not receiving the memory card for 3 days, I followed up by phone. Was told that the card was on back order. They said it was impossible to cancel the order. It was also impossible to get a supervisor on the phone to discuss issue. Customer service is clueless and doesn't care. Their stock answer is "we are sorry for any inconvenience." So am I. eCost must have a policy of not cancelling orders, even if an item is misrepresented on their web site as being "in stock." BUYER BEWARE!

 I would not shop here again

by ibkrusty, February 12, 2008

I've had 2 experiences with eCost; both were really bad (I guess I'm a slow learner). In summary, eCost sucks! (put "eCost sucks" in Google and see how many hits you get; this should be a warning). Most recently, I ordered an 8 GB SD card which     Read full review...

 I would not shop here again

by cinerina, January 26, 2008

I ordered an external hard drive on eCost.com, which shipped 1/18 and arrived in my town 1/22 (holiday weekend). They did not inform me that the shipper would be DHL, nor did they give me the option to approve or waive an in-person signature-required     Read full review...

 I would not shop here again