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Excellent item descriptions and I love the bonus items when pre-ordering from RedOctane.
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They had misshipped an order before Christmas, which I hadn't even opened for a variety of reasons. One piece of the set was missing. In spite of it being almost 60 days later, they sent it very quickly and without complaint and even threw in a T-shirt. All for good customer service, as there was no further money forthcoming. So I will continue to buy from them as long as they let me.
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Great Experience
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Quick delivery in great condition
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good
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All good
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Easy. Came in time expected. Showed up in perfect condition. Put in-a-gadda-da-vida in the next guitar hero!
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My shopping experience was excellent. Acutally I was having computer trouble and had to call customer service to complete my order and it went very smoothly and the person I contacted was extremely helpful.
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Excellent customer service.
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awesome
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I received a ripped open box and had a missing item. I emailed redoctane about it, but never received a response.
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Good product, good merchant, will shop there again.
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Service was very good
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After receiving and reporting a defective guitar controller, I had to wait almost two weeks before I heard from the merchant. Since I ordered this on-line, I couldn't return it to the store. In the future, I might be more inclined to buy a product like this at a retailer so that I can make an immediate exchange if necessary.
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Experience with RedOctane went as expected, but I wish they would sell only the guitar for the wii for Guitar Hero III.
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Good but the guitar is broken...
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I was surprised at how long it took for the item to get to my door. I think they shipped it late. Had I known, I would have pre-ordered from a local store.
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WORST ONLINE SHOPPING EXPERIENCE EVER!!!!
by slohockey, November 10, 2007
This is one of THE WORST EXPERIENCES I've ever had shopping on-line.
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Placed an order for TWO Guitar Hero 3s: one in PS3 format and one in Wii format. They shipped only the PS3 version, yet the shipping invoice states that both were supposed to be in the shipment.
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As soon as I opened the shipping box and saw that items were missing, I called leaving a voice message AND e-mailed their "Customer Support". That was OVER TWO WEEKS AGO now, and I have yet to receive ANY sort of response from RedOctane...not even an automated e-mail saying that they're reviewing my inquiry! Since my initial calls/e-mails, I've probably called and e-mailed again another 10-12 times...still with no response. I've already filed a complaint with the Better Business Bureau and have to look into other avenues of getting my money back!
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OH, and it shipped LATE TO BEGIN WITH!
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Great Game, just buy it through some other vendor!!!
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Very Bad Experience overall
by skushon, May 4, 2007
No phone number to reach them at. Customer Service occurs purely through form email. 1) I order and received a defective Metal Afterburner pad. 2) I filed an "RMA" with them to return the item and get a refund. 3) I was told they only do
Read full review...
I would not shop here again
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