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Stay AWAY! Ordered NEW got USED...
by gloucesterman, June 5, 2008
Ordered $500 cordless power tool combo as NEW product. About the only thing that was new was the carrying bag (sealed in plastic)... at least I think it's new...
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The combo was not double boxed and was opened so they could insert additional items of order.
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The power tools were only held in place by cardboard slot- otherwise loose. AND BATTERIES WERE CONNECTED TO SAW AND DRILL -without any safety locks!
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Obvious scratches on saw.. I could go on. Either these are refurb or at a minimum demos from a store. Can't wait to deal with their returns. This will also cost me a rebate that will expire while I deal with their incompetence.
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NOTE: will update as appropriate
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Ordered something - Only received half of a reconditioned flashlight!
by alexanderromer, March 12, 2008
Ordered a flash light that was listed as the "deal of the day." In the picture the dewalt flashlight had the battery. Also no where in the description did they say that this flashlight did not come with the battery. Received the product with nothing other then the top portion that looked reconditioned / even recently used. This company seems to be full of scam artists. I will not buy from ToolKing ever again!
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Terrible Customer Service- I won't be back
by mcqp61a, December 13, 2007
Terrible Customer Service.
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I am stationed in the middle-east with the US Army. I ordered a Bosch drill from ToolKing and hadn't received it after one month. I wrote four times asking about the order status. The claim a 24 hour turn-around on inquiries--not true. It took about 10 days for them to answer all emails with the same impersonal canned response. Bottom line was that they don't sell to soldiers or anyone else using an APO address. I won't deal with someone who has all the appearances of being anti-military. This was a Christmas gift and they advised me on 15 December that they wouldn't sell me the item I had ordered on their website more than one month before.
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Factory re-conditioned item seems little "re-conditioning" has been done
by cjc6cc, September 17, 2007
Placement of the order was fine, received shipment notification withing four days. The air compressor package I ordered was factory reconditioned, but looks like more like it was used for a couple weeks before it was shipped to me. The air hose was damaged and small things the package deal comes with were missing. I am going to call customer service today and let them know, although I was going to buy a new air hose anyways. I would rather not send it back since I have work to be done.
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Tool King.com - Friend or Foe, Advance and Be Recognized!
by alexanderaku, March 28, 2007
Recently, I came across Tool King.com while looking for sanding supplies to use in my garage. As I was also running short on flux cored .035 welding wire, I spotted the Hobart #10 spool flux cored welding wire I needed for my Clarke 130 EN
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Poor customer service, no follow through, plain and simple, they suck!
by intenseman, February 8, 2007
I ordered a $500 piece of equipment from Tool King's Ebay store. The auction said ships in 2-3 days. When I received confirmation of payment they said ships in 2-10 days at which time they would provide me with a tracking number. So a week goes by and
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excellent, when I phoned with questions regarding the product they were very helpful and answered the phone immediately.
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Web site was easy to use. Product came by truck and had to go and pick up at dock side or wait a week for them to come to our rural area. Other than that a nice experience.
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recieve great products at very fair prices
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Product exactly as described and working perfectly.
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Fast Shipping
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could have done better
by bdatcabdes, April 6, 2006
The overall ordering process is great. However, from the point that I submitted the order to the point that it was shipped, there was absolutely no information and no promises or real customer service. They are generally easy to reach, but once you reach them they won't provide anything but a generic idea of several days. At the end of the 6th business day since I ordered this, I still have not received any word about shipment. When I contact customer support via chat, they simply state that the concern has been forwarded and they are waiting for the update. How about getting out of the easy chair and going and figuring it out.
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The company was incompetent, deceitful---or both! Buyer beware!
by south_boston, March 16, 2006
This company sucks! I never expected to feel this way after reading the positive reviews. What really ticks me off is I decided to buy from this company BECAUSE of the good reviews. I can appreciate when a customer is a jerk and the merchant just cannot
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very satisfactory and competitively priced.
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All my purchases with this company have been exceptional in value and service. I believe an improvement is needed in the way items are packed for shipping. The few times I have received damaged items it was apparent proper packing would avoid the delay of putting the item(s) into service. In spite of the delay, damaged items have always been repaired/replaced within an acceptable amount of time and to my satisfaction.
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Excellent price, excellent product, excellent web site, excellent service.
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Good price, but very slow turn around and unhelpful Customer Service
by toolking102599, September 1, 2005
Almost 2 weeks now and my order still says "Processing" yet the item is listed as "In Stock" and their site says orders usually ship in 2 business days. Apparently my order is unusual.
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Super pleased. Thank you. Will definitely consider this as a primary source for future needs.
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They have a good selection of brands at reasonable prices. The website is easy to navigate and on-line purchases are easy to complete.
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Easily navigated, good selection. Easily navigated, good selection
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