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PowerBook G4 |
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About the Author
Reviews written: 1
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My very first computer!
Pros: the appearance, the ipod. the hype.
Cons: Poor design, bad customer service, too much hype. Full review Wow, i just received my very first computer just after a fun summer. A powerbook g-4 of course i bought it from an apple authorized dealer, recommended from a mac-head friend. I also purchased a ipod (40 GB) for my music gigs, and consolidating my music library. I was so stoked i opened it like it was christmas already, it took me all year to be good and save enough money up to get it. Well, just as i opened and turned it on not more than an hour into using and learning the system my computer screen goes pitch black and freezes up. I try to call apple at that moment and the funny thing i did not even get a chance to set my so called apple care up so i could not even receive help. My computer does not even work now and the tech-support is asking me for info from my computer. what to click on etc. So hours later i finally get to tech-support and share my concerns about this brand new computer. Apple solution for hawaii apple care is to send it back to the main-land C.A., about two weeks sending and receiving time not including repair time. Long story short I purchased my powerbook about four months ago and have not even been able to use. I have been on the phone weather it be on hold or being transfered to another rep. almost every three to four days and still waiting for them to tell me what is wrong with my apple powerbook. The best part is they did not even have any sympathy for my case or my time, the reps. just said sorry about a 100 times. I was hoping to maybe have them replace it since it was brand new, they said that was impossible " their customer service/ tech center does not do those concerns and i was out of luck." So, now I sit here with no computer and all my savings spent my computers in the mail? Or on some unknown desk in California waiting to be repaired. My sole purpose of this computer was for work and play, and now i am just working to save up to buy something else to further my business and enjoy my music. P.S. my ipod is only half full and just waiting to be working at full potential. |
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